Refund policy

Effective Date: August 18, 2026

At Eronase, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, we offer returns and exchanges in accordance with the terms below.

This policy applies to purchases made by customers in the United States.

1. 60-Day Return Policy

You may request a return or exchange within 60 days of receiving your order.

We accept returns for both:

Defective products
Non-defective products

To qualify for a return, the product must be new and unused and returned in its original condition.

2. Product Condition

Returned products must be:

New and unused
In their original condition
Returned with all original packaging and included materials, where applicable
Free from damage caused by misuse, improper handling, or normal wear and tear

Eronase reserves the right to decline a return if the product does not meet the requirements of this policy.

3. How to Request a Return

To initiate a return, please contact us at:

Email: support@eronase.com

Please include your:

Full name
Order number
Product you wish to return
Reason for the return
Photos or other information describing a defective or damaged product, when applicable

Our customer support team will provide the necessary return instructions.

4. Return Method

Returns must be sent by mail using the return instructions provided by Eronase.

A return shipping label will be included with the package and provided free of charge.

Customers will not be charged a restocking fee for an eligible return.

5. Defective Products

If you receive a defective product, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Eligible defective products may be returned for a refund or exchanged in accordance with this policy.

6. Exchanges

Eronase accepts exchanges for eligible products.

Exchange requests must be made within 60 days of receiving the order, and the product being returned must meet the condition requirements described above.

If the requested replacement product is unavailable, we may provide a refund or another appropriate resolution.

7. Refunds

Once your returned product has been received and inspected, we will process your eligible refund.

Refund processing time: up to 10 days.

Approved refunds will generally be issued to the original payment method used to place the order.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

8. Return Shipping Costs

For eligible returns under this policy:

Return shipping is free
A return shipping label is included with the package
There are no restocking fees

9. Non-Eligible Returns

A return may be refused if the product:

Is not returned within the 60-day return period
Is used or no longer in new condition
Has been damaged through misuse or improper handling
Is missing required components or original materials
Has been altered or modified after purchase
Cannot reasonably be identified as an Eronase purchase

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@eronase.com.

Because orders may enter processing shortly after being placed, cancellation cannot always be guaranteed.

If an order has already been processed or shipped, you may request a return in accordance with this Refund & Return Policy.

11. Refunds for Sale or Promotional Orders

Products purchased during a sale, promotion, or discount are subject to the same return requirements unless otherwise stated at the time of purchase.

12. Contact Us

If you have questions about returns, exchanges, or refunds, please contact Eronase:

Eronase
987 SW 37th Ave
Miami, FL 33135
United States