Refund policy

Last Updated: September 26, 2026

At Eronase, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept returns and exchanges in accordance with the terms below.

1. Returns

Eronase accepts returns for both defective and non-defective products.

To be eligible for a return:

  • The return request must be made within 60 days of receiving your order.

  • The product must be new, unused, and in its original condition.

  • The product should be returned with its original packaging and included accessories, where applicable.

  • The product must be returned by mail using the return instructions provided by Eronase.

Returns that do not meet these conditions may not be eligible for a refund or exchange.

2. How to Request a Return

To request a return, please contact our Customer Support team:

Email: support@eronase.com

Please provide your order number and briefly explain the reason for the return. Our support team will provide the return instructions and any information needed to complete your return.

3. Return Shipping

Returns are made by mail.

A free return label is included with your package. Eronase does not charge a restocking fee for eligible returns.

Return shipping cost: $0
Restocking fee: $0

4. Exchanges

Eronase accepts exchanges for eligible products.

Exchange requests must be made within 60 days of receiving the order, and the product must be new, unused, and in its original condition.

Please contact customer support before sending an item back so we can provide the appropriate exchange instructions.

5. Refunds

Once your returned product is received and inspected, we will process the applicable refund.

Refunds are processed within 10 days after the returned product has been received and accepted.

The refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.

6. Defective Products

If you receive a defective product, please contact Eronase Customer Support as soon as possible.

We accept returns for defective products, subject to the same 60-day return window. A return or exchange will be arranged after we receive the necessary information about the issue.

7. Non-Defective Returns

We also accept returns when there is no product defect, including situations where you simply decide that the product is not right for you.

The product must be new and unused, and the return must be requested within 60 days of delivery.

8. Return Conditions

For an eligible return:

  • Return window: 60 days

  • Product condition: New and unused

  • Return method: By mail

  • Return label: Free

  • Restocking fee: None

  • Refund processing time: Within 10 days after receipt and acceptance of the return

9. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Eronase
15801 NW 39th CT
Opa Locka, Florida 33054
United StatesEmail: support@eronase.com

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time