Shipping policy
Last Updated: September 26, 2026
At Eronase, we aim to process and deliver orders efficiently. This Shipping Policy explains our order processing times, shipping times, and estimated delivery periods for orders shipped within the United States.
1. Shipping Area
Shipping times and delivery estimates may vary depending on the destination, carrier conditions, public holidays, weather, and other circumstances outside our control.
2. Order Cut-Off Time
Our daily order cut-off time is:
10:00 PM Eastern Standard Time (GMT-05:00)
Time Zone: America/New_York
Orders placed before the daily cut-off time will be processed according to our standard handling schedule.
Orders placed after the cut-off time will be treated as being placed on the following business day for handling-time calculations.
3. Handling Time
Orders are processed Monday through Friday.
Handling time: 1–2 business days
Handling time is the period between when an order is placed and when the order is prepared and handed over to the shipping carrier.
Orders placed after the 10:00 PM Eastern Standard Time cut-off may begin processing on the next applicable business day.
4. Transit Time
Once an order has been handed over to the carrier, the estimated transit time is:
5–7 business days
Carriers deliver shipments Monday through Saturday.
Transit time refers to the estimated time required for the carrier to transport the package from the shipping facility to the customer's destination.
5. Estimated Delivery Time
The estimated total delivery time for all destinations within the United States is:
6–9 business days
This estimate combines:
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Handling: 1–2 business days
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Transit: 5–7 business days
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Estimated total: 6–9 business days
The actual delivery date may vary depending on the order placement time, destination, carrier operations, public holidays, weather, and other circumstances that may affect transportation.
6. Public Holidays
Estimated delivery dates may be adjusted when an order or delivery period includes a public holiday.
Public holidays may affect order processing and carrier transit schedules.
7. Tracking
Once your order has been shipped, tracking information may be provided so you can follow the progress of your shipment.
If you have questions about your shipment or tracking information, please contact our Customer Support team.
8. Delayed or Lost Shipments
If your order has not arrived within the expected delivery timeframe, please contact us so we can assist with checking the shipment status.
Carrier delays may occasionally occur due to circumstances outside Eronase's control.
9. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
10. Contact Us
If you have questions about shipping or your order, please contact:
Eronase
15801 NW 39th CT
Opa Locka, Florida 33054
United StatesEmail: support@eronase.com
Customer Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time