Shipping policy
Effective Date: August 18, 2026
At Eronase, we are committed to processing and delivering orders efficiently. This Shipping Policy explains our order processing, handling, transit, and estimated delivery times.
Order Cutoff Time
Our daily order cutoff time is:
10:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders placed before the cutoff time will begin processing on the applicable business day. Orders placed after the cutoff time will be processed beginning on the next applicable business day.
Handling Time
Handling time: 1–2 business days
Orders are fulfilled Monday through Friday.
Handling time is the period required to process, prepare, package, and hand your order to the shipping carrier.
Transit Time
Transit time: 5–7 business days
Orders are shipped Monday through Saturday.
Transit time begins once your order has been handed to the carrier and represents the estimated time required for the carrier to deliver the package to the customer's address.
Total Estimated Delivery Time
Estimated delivery time: 6–9 business days
The total estimated delivery time combines our 1–2 business day handling time with the 5–7 business day transit time.
Delivery estimates may vary depending on the destination, carrier operations, weekends, public holidays, weather conditions, and other circumstances outside our reasonable control.
Delivery Estimates
The delivery timeframe provided by Eronase is an estimate and is not a guaranteed delivery date.
If an estimated delivery period includes a public holiday, the delivery estimate may be adjusted accordingly.
Eronase is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, public holidays, incorrect or incomplete shipping information, or other unforeseen circumstances.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. Please contact us as soon as possible if you need to correct your shipping information.
Order Tracking
Once your order has been shipped, tracking information may be provided by email. Customers can use the tracking information to monitor the progress of their shipment.
Please allow some time for tracking information to become active after the package has been accepted by the carrier.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will assist you in determining the status of your shipment.
Contact Information
Eronase
987 SW 37th Ave
Miami, FL 33135
United States
Email: support@eronase.com
Phone: 850-427-1764